Q&A

We accept payment by credit card, PayPay, Paypal, Apple Pay, Google Pay, Pay Later (Payday), and prepayment at convenience stores.

Please see below for more information on each payment method.

Credit card payment (Shop Pay)

VISA / Master card / AMEX are accepted.

PayPay

Payments can be made using pre-charged electronic money (PayPay balance).

Apple Pay / Google Pay / Paypal

You can pay using the credit card information registered with each service.

Pay later (Payday)

No credit card is required, and you can make purchases using only your e-mail address and cell phone number. Multiple purchases can be paid for at once by the 10th of the following month.

Free registration with Payday Plus allows you to use features such as 3 installment-free* payments later** and monthly budgeting.

In addition, when you enroll in Payday Plus, the amount you can pay later will be increased from the normal amount.

*No installment fee is charged only for direct debits and bank transfers.

**Three-time deferred payment requires registration at the time of first use. Also, this service is available only when the amount spent per transaction is 3,000 yen or more.

KOMOJU Convenience Store Prepayment: 190 yen (tax included)

・FamilyMart
・FamilyMart LAWSON
・Seicomart
・Ministop
・Daily Yamazaki

You can pay at the above convenience stores. Tap the name of the convenience store to see the details of the payment method.

After clicking "Order Complete," you will be redirected to KOMOJU for convenience store payment.
Please confirm the payment amount and enter your payment information, then click "Purchase".

Payment is due within 3 days from the day after the order date.
We will make arrangements to ship the products in the order in which we receive confirmation of payment. *Stock is also secured in the order of payment.

Please note that after the deadline, your order will become invalid and will be automatically cancelled. The maximum purchase amount is 300,000 yen (including handling fees and taxes).

Repeated non-payment cancellations may result in the refusal of new orders. Please understand this.

If you choose to pay at a convenience store (KOMOJU), KOMOJU will send you an e-mail containing the number required for payment.
If you have set up to receive e-mails, please remove the filter of "@komoju.com",
If you have set up your e-mail settings so that you can receive e-mail from no-reply@komoju.com, please deactivate the filter for "@komoju.com".

Regarding receipts
The receipt issued at the time of payment at the convenience store can be used as a receipt.

Credit card payment / PayPay / Amazon Pay payment is completed at the same time as the order is placed.

If you do not receive an order confirmation e-mail and are unsure if your order has been completed correctly, please contact us using the Contact Us form.

■After the payment is completed, Paidy will send an automatic email to you. The following is Paidy's e-mail address, so we would appreciate it if you could set your e-mail address to allow receiving e-mail messages in advance.

noreply@paidy.com

Due to the specifications of the order system, it is not possible to change the payment method once the order has been confirmed.

We apologize for any inconvenience this may cause. If you wish to change to a different payment method after your order has been completed, you will need to cancel your order and purchase the desired items again.

*Please note that items may be sold out before you can order again.

*Order cancellations may not be accepted for some ordered items, such as items that cannot be cancelled.

Credit card / PayPay (smartphone payment KOMOJU) / Amazon Pay Billing will occur when your order is confirmed.

PayPay can be paid at a convenience store or bank in the following month or later. Please click here for details.

No matter which payment method you choose, the payment must be made for each order number due to the specifications of the payment system.

Please note that we will not be able to process your payment smoothly if you pay for all your orders at once.

Credit card information entered at the time of order cannot be deleted or changed later.

Also, ARCANA ARCHIVE does not retain your credit card information, so we cannot confirm the details of your credit card information.

We apologize for any inconvenience this may cause.

Due to the specifications of our order system, we are unable to change the billing name, address, or phone number. We apologize for any inconvenience this may cause.

If an error occurs without completing the payment, there may be one or more of the following possible causes

- Incorrect card details (card number, security code, etc.)

- Card expiration date has expired- ARCANA ARCHIVE is unable to determine the cause of the payment denial by the credit card company.

Pay-as-you-go is a service that allows you to make payments easily with only your e-mail address and cell phone number, without the hassle of pre-registration. Payment can be made at convenience stores or banks in the following month or later.

PayPal is provided by Paidy. For details, please refer to Paidy's help page.

Information regarding deferred payment will be sent from the following e-mail address. We would appreciate it if you could set your e-mail address to allow receipt of such e-mails in advance.

noreply@paidy.com

About the invoiceThe invoice amount is determined at the end of the month in which the order is placed, and the invoice is issued on the first day of the following month.

Payment is due by the 10th of the month in which the invoice is issued. Detailed information regarding the invoice amount and payment method will be sent by e-mail and SMS (short message) by the 3rd of the month following the month of your order. In case of payment by bank transfer or convenience store: The payment due date is the 10th of the month after the invoice is confirmed on the 1st of the month following the month in which the order was placed.

You can check the confirmed invoice amount on the "myPaidy" page of the paidy website. If you pay by account transfer, the amount will be automatically deducted from your account on the 12th of the month following the month in which you place your order. However, this does not apply during the year-end and New Year holidays and major holidays.

If it falls on a holiday of a financial institution, the amount will be deducted on the next business day.

Three subsequent paymentsYou can choose to make three subsequent payments for orders of 3,000 yen or more per order by upgrading to Paidy Plus from the Paidy application.

Please refer to the Paidy help page for details.

Please note that this service may not be available depending on the order status. Please understand in advance.

Payment will be made from the month following the order date.

Please check "myPaidy" or your monthly invoice for payment details. If you choose to pay in 3 installments, you may not be able to use the 3 installments payment option depending on the results of the screening. In such cases, the payment will be switched to a lump-sum payment.

If you have chosen deferred payment as your payment method, a payment email will be sent to your Paidy email address. Please check your spam folder, etc., as you may have received an email from the following email address.

noreply@paidy.com

The subject line is <【Paidy】ご利用のお知らせ>. Paidy will confirm the billing by 1:00 p.m. on the 1st of the month following the month of your order, and send you an e-mail to inform you of the billing.

ARCANA ARCHIVE cannot resend the email or confirm the billing information, so we ask customers to contact the Paidy office themselves.

Please contact the following address.

Paidy Contact Form https://support.paidy.com/hc/ja/requests/new?noredirect=true

Paidy Telephone Inquiries

0120-971-918