Cancellation, Returns and Exchanges

Cancellation (Cancellation of Orders)
Orders cannot be cancelled in principle, since the order is automatically placed after the order is placed. Orders containing items marked "(presale)" cannot be cancelled for any reason.

Product Returns and Exchanges
If you wish to return an item, please contact us by using the "Contact Us" form
or support@arcana-archive.com with the reason for the return/exchange. After your request is received, we will provide you with information on how to return or exchange your item(s). However, we will not be able to accept returns or exchanges if any of the following conditions apply. Please note that we cannot accept returns or exchanges in any of the following cases.
Please note that the customer will be responsible for shipping costs for returns/exchanges.

Conditions for non-return/exchange

• If a return/exchange request is not received within 3 days after the product arrives at the customer's location
• If the product is not returned within 5 days after the return/exchange request is approved
• If you wish to return or exchange an item for your own reason
• If the merchandise is found to be used, damaged, or stained
• If the tags or accessories of the merchandise are missing
• If you return the merchandise by a method other than the method specified by us.
• If the product is sold under special conditions such as coupon/sale
• Orders marked as non-returnable or (presale) on the product page or campaign page, etc.
• Underwear, swimsuits, accessories, and other items that come in direct contact with the skin without undergarments

Please see FAQ for details.

In case of defective products, different products received, etc.
We will respond to your request by returning or exchanging the product. Please contact us using the "Contact Us" form at
or support@arcana-archive.com with your order number and a photo of the affected part. After your request is received, we will provide you with information on how to return or exchange the product. However, please note that we may not be able to accept returns/exchanges in any of the following cases. Please note that we will bear the shipping costs for returns/exchanges.

• If the customer does not request a return or exchange within 3 days after the product arrives at the customer's location
• If the product is found to be used, damaged, or stained
• If the tags or accessories of the merchandise are missing
• If the merchandise is returned by a method other than the method specified by the Company.
• If the product is judged to be within the range of individual differences of the product
• Minor marks on the manufacturing process (which can be removed by washing)
• About frayed threads (thread trimming)
  There is no problem with the product itself if the frayed threads are not such that a hole opens when the thread is pulled. We ask that you cut the loose threads with scissors and use the product.
  If you think the product is defective, please contact our customer support by e-mail with a picture attached.