Currently, we are receiving an increasing number of inquiries from users of cell phone carriers such as docomo, au, and softbank who are not receiving our e-mails.
*If you are using gmail, please check your promotions folder or social folder as well.
Please also check your gmail account and make sure that your email address is in your promotions folder or social folders.
We are sorry, but we are unable to correct or respond to such cases, so before placing your order, please set your e-mail preferences to receive e-mails from "email@example.com".
*If you wish to check the status of your order on the site, please create an account before placing your order and log in to the site.
If you do not know how to set up your e-mail receipt permission settings or operation, please contact your nearest mobile carrier store or customer center.
If your order is successfully completed, you will receive a confirmation message "Order confirmation Order number: #ARCANA0000" within 3 minutes to your e-mail address at the time of order.
When the order is shipped, an email " Order #ARCANA0000 has been shipped " will be automatically sent to your email address immediately upon completion of the shipment.
Other important information (e.g., storage period for unclaimed merchandise) will be sent via e-mail. If you have not received an email from us, please check your spam folder, or if you are using gmail, please check your promotions folder and social folders as well.
In addition, we are currently receiving an increasing number of orders where the town/room number or apartment name/zip code is omitted from the order address, or where a different zip code is entered than the actual zip code.
Please check your shipping address before placing your order, as address errors can lead to shipping delays or loss of items. Please note that we will not be able to take any action in the event of a lost or lost package due to a customer's address error.
If you have any other questions, please check the Q&A (Frequently Asked Questions) on our website.